Privacy Policy

1. Introduction & Compliance

This policy outlines how we collect and process personal information in compliance with the Data Protection Act 2018 and UK GDPR. We are fully committed to protecting the privacy and security of all user data obtained through our services and website.

2. Information We Collect

We only collect personal information that you voluntarily provide, including your full name, email address, phone number, and service booking details. We do not collect unnecessary personal data or sensitive information without explicit permission.

3. How We Use Your Information

Your data is used solely for service bookings, client communication, and the delivery of agreed lifestyle support services. All data processing is conducted for legitimate business purposes and contractual obligations.

4. Data Protection & Storage

All personal data is stored on encrypted, industry-standard secure platforms with restricted access. Booking records and contact information are retained for 12 months after service completion. Temporary session data is deleted within 30 days of service closure.

5. Third-Party Data Sharing

We do not sell, rent, or share your personal information with external parties. Data may only be disclosed if required by UK law or regulatory authorities, with no unnecessary data transfers to third parties.

6. User Data Rights

You have the right to access your personal data, request corrections to inaccurate information, or request the secure deletion of your data at any time. All requests will be processed promptly in line with UK data protection regulations.

7. Website Cookies

Our website uses essential cookies to improve user experience and website functionality. These cookies remain active for 30 days and can be disabled or deleted through your browser settings at any time.

8. Policy Updates

We may update this policy to align with changes in UK data protection regulations. Updated terms will be posted on this page, with the revision date updated accordingly.

9. Contact Us

If you have any questions or requests regarding this privacy policy or your personal data, please contact us using the details provided above.